Date Posted - 04/2021

Customer Support Representative

Position Summary:

Flume is a fast growing venture-backed company.  We are on a mission to save water and, by applying technology, optimize the efficiency by which water is delivered to the home by utilities and consumed by households.  Flume has developed a connected-home solution that provides homeowners with real time water usage information down to the minute. Our product is non-invasive, DIY and simply attaches to an existing water meter. The Flume mobile app allows a homeowner to budget their water consumption, compare their usage to similar households and record events such as irrigation. Most importantly, by monitoring flow, Flume protects homes from elusive and devastating water leaks that, until now, often go unnoticed for weeks. 

We are seeking a friendly, customer-obsessed, and detailed Customer Support Representative to be a key part of our team. Flume prides itself on having industry-leading customer service. This person will provide first line support for inbound technical support tickets for both our hardware and software.

Flume is looking for a smart, ambitious individual interested in supporting a fast-growing startup, working closely with the Customer Support and Operations team. This is a customer-facing role where you will work to provide the highest level of customer experience to our customers. We are seeking people with a passion for helping others and who love working in a team environment. Proven customer support experience and communication skills are required, and a technical background is a big plus. This position is based in our San Luis Obispo location, with some remote work. Must be available to work some weekends.

Position Responsibilities:
  • Provide technical assistance for incoming queries and issues related to app and hardware installation, setup, and connection
  • Respond to customer queries via email and chat
  • Maintain detailed help desk ticket notes
  • Manage the help desk queue to ensure timely customer response resolution
  • Create and update support articles as necessary, ensuring we maintain current information for customer use
  • Work with the product development team to suggest enhancements to Flume product
  • Assist sales team with projects as needed
  • Respond to general queries from visitors to our website
  • Reach out to customers to proactively to keep them engaged and active 

Position Requirements:
  • Exceptional people and organizational skills, be able to manage multiple items while keeping a friendly, cheerful attitude
  • Passionate and detail-oriented a must, demonstrate urgency with small & big initiatives
  • Excellent communication and critical thinking skills to understand sales policies and processes
  • A strong work ethic and a mature attitude, self motivated while enjoying being part of a team
  • Computer savvy, with experience using web applications and MS Office applications/Google Docs etc.

Education and experience:
  • 2-3 years of customer support or technical support experience; preferably at a technology company, in hospitality or fast-paced retail environment
  • Bachelor's degree preferred
  • Experience with Intercom, Slack, ShipStation, and/or Shopify a bonus
  • Ability to work in a fast-paced environment, able to meet deadlines

To apply send your resume to Please include the job title in your email subject line.
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